A ‘complaint’ as defined in Part 4 of the Health Professions Act (HPA). Section 54(1) of the HPA states that “a person who makes a complaint to a complaints director regarding a regulated member or a former member must do so in writing and must sign the written complaint.”


The originator of the complaint who is conferred with rights of representation and appeal under the Act.


Includes any act or omission.


118(1) of the HPA states,if a complaints director has grounds to believe that a regulated member is incapacitated…the complaints director may direct the regulated member to submit to specified physical or mental examinations, or both, by a person or at a facility specified by the complaints director …”


A person is any member of the public such as: a patient, family member or any other registered member of the College or any other health care professional.


Conduct detrimental to the best interest of the public and that contravenes the Act or Regulations. It often involves a violation of ethical behaviour, professional responsibility or both.

According to Section 80(1) of the HPA, “the hearing tribunal may decide that the conduct of an investigated person does or does not constitute unprofessional conduct.”


A regulated member is a person who is registered with the College under the Health Professions Act as described within the Paramedics Profession Regulation as an Emergency Medical Responder (EMR); Primary Care Paramedic (PCP); or an Advanced Care Paramedic (ACP) with the College.