Pursuant to Section 55(2) of the HPA, “the complaints director (a) may encourage the complainant and the investigated person to communicate with each other and resolve the complaint, (a.1) may, with the consent of the complainant and the investigated person, attempt to resolve the complaint, (b) may make a referral to an alternative complaint resolution process under Division 2, (c) may request an expert to assess and provide a written report on the subject-matter of the complaint, (d) may conduct, or appoint an investigator to conduct, an investigation, (e) if satisfied that the complaint is trivial or vexatious, may dismiss the complaint, (f) if satisfied that there is insufficient or no evidence of unprofessional conduct, may dismiss the complaint, and (g) may make a direction under section 118.”