Professional Conduct Process

The Alberta College of Paramedics oversees the resolution of complaints involving alleged professional misconduct by any of its registered practitioners. Part IV of the Health Disciplines Act describes the principles and explains the processes governing the disciplinary system.

When to make a complaint

If you are concerned that the conduct, skill, judgment or fitness to practice of a practitioner registered with the College does not align with the College's Code of Ethics, you should consider making a complaint to the appropriate authority (eg. your employer, the College or the police).

If you have read the Code of Ethics and are unsure about whether you should make a formal complaint, you can contact the Complaints Director for guidance.

Making a formal complaint

If you have concerns and would like to issue a formal complaint with the College, you must:

• Submit the complaint in writing;
• Identify the registered practitioner(s) involved (include their full name);
• Detail the alleged professional misconduct;
• Sign the complaint; and
• Include your mailing address.

If any of the above information is missing, the letter may be returned to you.

NOTE: Please note that investigated practitioners are entitled to know the name of the complainant and the nature of the complaint made against them and are provided with a copy of the formal complaint, less the complainant's personal information such as address and telephone number.

What happens next?

As legislated under the Health Disciplines Act, the College takes the following steps once it determines jurisdiction to proceed with the complaint:

1. The Registrar may conduct an investigation or appoint an investigator to undertake a formal investigation.
2. The investigator meets with the complainant and the practitioner to determine the specifics of the complaint, collect any records and evidence, and meet with others identified through the course of the investigation.
3. A preliminary report is prepared and reviewed by the College for evidence of professional misconduct or unskilled practice. It is then determined whether the complaint should be dismissed, referred to the Alternative Complaints Resolution process or referred to a hearing.

If you have any further questions or concerns about the College's complaints process, please contact the Complaints Director.

Have a question?

Click on the FAQ icon for all questions relating to the Professional Conduct Process.