As defined in Part 4 of the Health Professions Act (HPA). Section 54(1) of the HPA states that a person who makes a complaint to a complaints director regarding a regulated member or a former member must do so in writing and must sign the written complaint.” An anonymous complaint does not meet the requirements in the HPA for a complaint and will not be accepted.

CLICK HERE to access the Complaint Report Form, approved by the College.

A complaint cannot be made about a former member if two years have elapsed since the person became a former member.

When To File a Complaint

In the interest of resolving a complaint, the College may provide resources for the complainant to review. In some cases, the complainant may choose to contact the regulated member directly or to discuss the concern with the employer.

Examples of unskilled practice and/or unprofessional conduct may involve instances of behaviour or errors that include but are not limited to:

• Assault
• Harassment
• Theft
• Practicing while impaired
• Practicing outside of the designated scope of practice
• Substance abuse
• Inappropriate use of confidential patient information
• Unethical behaviour that impacts the profession
• Falsifying or fraudulent documentation
• Failure to provide information to the College during an investigation under the HDA
• Inappropriate assessments and/or treatments respecting patient care

What is “unprofessional conduct”?  Appendix A

ACTING On A COMPLAINT

Pursuant to Section 55(2) of the HPA, “the complaints director (a) may encourage the complainant and the investigated person to communicate with each other and resolve the complaint, (a.1) may, with the consent of the complainant and the investigated person, attempt to resolve the complaint, (b) may make a referral to an alternative complaint resolution process under Division 2, (c) may request an expert to assess and provide a written report on the subject-matter of the complaint, (d) may conduct, or appoint an investigator to conduct, an investigation, (e) if satisfied that the complaint is trivial or vexatious, may dismiss the complaint, (f) if satisfied that there is insufficient or no evidence of unprofessional conduct, may dismiss the complaint, and (g) may make a direction under section 118.”

If the complaint is dismissed, the Complaints Director must, within 30 days, give notice to the complainant of the dismissal and the right to apply for a review by the Complaint Review Committee. The Complaint Review Committee has 60 days to determine whether to refer the matter to a hearing, send the complaint to investigation or confirm the complaint is dismissed.