When to file a complaint

In the interest of resolving a complaint, the College may provide resources for the complainant to review. In some cases, the complainant may choose to contact the regulated member directly or to discuss the concern with the employer.

Examples of unskilled practice and/or unprofessional conduct may involve instances of behaviour or errors that include but are not limited to:

  • Assault
  • Harassment
  • Theft
  • Practicing while impaired
  • Practicing outside of the designated scope of practice
  • Substance abuse
  • Inappropriate use of confidential patient information
  • Unethical behaviour that impacts the profession
  • Falsifying or fraudulent documentation
  • Failure to provide information to the College during an investigation under the HDA
  • Inappropriate assessments and/or treatments respecting patient care

What is “unprofessional conduct”?  Appendix A